Warranty and service

Equipment warranty

We make sure the equipment we deliver works properly and provide technical and service support during the warranty period.

We grant a 12-month warranty on purchased equipment, counted from the date the goods are handed over, on the terms set out in the warranty conditions.

The warranty covers defects of the equipment caused by reasons inherent in the product that arise during the warranty period, subject to the exclusions listed below.

The warranty does not cover consumables and parts subject to natural wear during correct operation of the equipment, in particular dies, rollers and bearings, unless the warranty document or individual terms of sale state otherwise.

Scope of warranty service

If a warranty claim is accepted, in accordance with the warranty conditions we provide:

• repair of the equipment
• replacement of the defective part
• replacement of the equipment in the cases specified in the warranty conditions

The way a fault is remedied is determined by the type of damage, its cause and the technical possibilities of repair.

The warranty period is extended by the time during which the customer cannot use the equipment due to a warranty repair, in accordance with the applicable law and the warranty conditions.

What if the equipment was damaged in transit?

If damage to the shipment or the equipment is found on delivery, report it immediately to the carrier and contact LeTGroup.

Where possible, document the damage, in particular by taking photos of the packaging, the protective materials and the damaged equipment.

For shipments that require the contents to be checked on delivery, we recommend inspecting them in the presence of the courier and drawing up an appropriate report.

Our specialists inspect the equipment before shipping, and proper transport protection is designed to reduce the risk of damage in transit.

What to do in case of a breakdown?

If the equipment stops working properly, please contact our service department before dismantling, repairing or shipping it yourself.

In your report, please include:

• the name or model of the equipment
• the purchase document number or serial number, if available
• a description of the fault
• information about the conditions in which it occurred
• photos or a video showing the problem, if this helps to assess it

Based on your report, we will agree on the next steps and, depending on the type of equipment and fault, how diagnostics or service will be carried out.

Post-warranty service

After the warranty period, we offer paid servicing of the equipment within the range of services available.

Our service team travels throughout Poland and other European Union countries.

Service may include, among other things, diagnostics, maintenance, repairs and technical assistance with the correct operation of the equipment.

Warranty exclusions

The warranty does not cover, in particular, damage resulting from:

• improper handling or use of the equipment contrary to its intended purpose
• failure to follow the instructions in the operating manual
• improper preparation or use of the raw material, if this could have contributed to the fault
• mechanical, thermal or chemical damage arising during operation
• repairs, modifications or design changes made without the guarantor’s consent
• use of unsuitable parts or consumables
• natural wear of consumable parts

The scope of exclusions and the detailed warranty conditions are set out in the warranty document supplied with the equipment.